Lobby hours

Monday—Friday: 7:00 a.m.—7:00 p.m.
Saturday: 9:00 a.m.—5:00 p.m.
Sunday: 11:00 a.m.—3:00 p.m.

Rest assured: our staff is present and caring for your pet, even after lobby hours.

For the safety of our staff, we do not allow drop-off or pick-up outside of lobby hours.

Check-out time is 11am each morning, check-in time each day is 1pm each afternoon. We will try to be flexible with check-in and out times. However, dogs checked out after 11am or checked in before 1pm are subject to being created until their room is prepared. 11am to 1pm are the hours we sanitize and clean each room in preparation for the next guest occupying that room.

Boarding-
Dogs: We require a one-night security deposit for all dog boarding reservations. The deposit is equivalent to one night's boarding stay. We will refund the deposit if you call to cancel the stay 48 hours in advance. Refunds are returned to whatever payment method was used initially.
Cats: We require half of the total stay as a security deposit for all cat boarding reservations. We will refund the deposit if you call to cancel the stay 48 hours in advance. Refunds are returned to the original payment method.

Daycare and Daystay:
Less than 48 hours, $16.50 cancelation fee. Same-day cancelations or "no-shows" will be charged for the full day.

Training-
We require a non-refundable deposit to hold all training sessions. Speak with your trainer for additional details. A 15% deposit will be required to book a stay-n-train. Pre-payment is required to book a private lesson with a trainer. We will refund the private lesson if you call to cancel or reschedule 48 hours in advance.

We observe the following holidays. Lobby hours are as follows:
(Rest assured, the boarding staff is still working in the back, taking good care of your fur babies!)

New Year's Eve: 9am-3pm
New Years Day:9am-3pm
Easter: Lobby Lobby Closed
Memorial Day: 9am-3pm
Fourth of July: 9am-3pm
Labor Day: 9am-3pm
Thanksgiving: Lobby Closed
Christmas Eve: 9am-3pm
Christmas Day: Lobby Closed

During the holidays, we require a stay of at least three nights. A non-refundable deposit is also required at the time of booking. If you unexpectedly check out early, you will still be charged for the 3-night minimum. There are no exceptions to this policy.

There will be no daycare or daystay programs running during these holidays.

We do not accept drop-offs or pick-ups on days our lobby is closed.

Our potty and playtimes are group-based. We typically group dogs with other like-minded, like-size dogs, in groups of 5-12 dogs. The size of the group depends on the energy level and size of dogs playing in that particular group. Starting May 1st, 2022 if we feel a dog is unsafe for group play, or if parents are requesting individual care requiring one-on-one staff time, we will need to assess a $12 per day fee. This fee is due to the labor-intensive nature of individual potty and playtimes.

Please email all vaccination records at least 2 weeks in advance to Vaccinations@PawsPetResort.com

If your vaccinations are not current, your reservation will be canceled. All new vaccinations should be given a minimum of one week prior to your boarding or daycare reservation.

Dogs: (including puppies four months and older): Rabies, DHPP, and Bordatella. We also strongly encourage CIV (canine influenza vaccination) and the lepto vaccination.

Cats: Rabies, FELV, and FVRCP

Self-administered vaccinations will not be accepted. If you do not have vaccination records from a veterinarian, we will require titer testing to be done at a vet's office prior to reservations being created.

Feel free to bring personal items for your pet, including food. (See food section for specifications)

Dogs: One or two toys, a bed that can easily fit into a washing machine, leash, collar, and food.
Please do not bring rope toys, rawhide bones, or food/water dishes.

Cats: Carrier labeled with your name, food, and treats.

Please note: Sometimes dogs are wonderfully weird. They chew when they don't chew at home, and they may mark their belongings when they don't mark at home. We are not responsible for damage to any personal items you choose to send with your pet.

Please provide your pet's food for your stay at Paws Pet Resort. This ensures your pet remains on the food they enjoy and that their stomach tolerates well. Please bring the food pre-measured in containers or bags (one meal per container). If you choose to bring food in one bag, please clearly label the bag with feeding instructions. Due to lack of storage space, please do not bring whole bags of food.

If you forget your pet's food, we will provide food for $2 per day.

Accommodating special diets is no problem! We can refrigerate food and treats. We will gladly administer your pet's oral medications at no additional charge. If your pet has extensive medical needs, you may be asked to participate in our Special Care Program at an additional cost of $20 per day. We do not administer injectable medications at this time.

Some pets require that extra level of care. This program is perfect for those who need extra medical attention, breeds that can't be admitted to regular kennel programs, in-heat females, and other special situations that may be very labor-intensive.

Special care is an additional $20 per day.

As part of this program, your pet can be kept separate from the other animals in our care, if you wish. They will receive one-on-one attention, playtime, and potty breaks throughout the day.

We take every precaution to keep your pet safe. However, animals can be unpredictable and accidents do happen. In that event, you will be notified immediately and your pet will be taken to All City Pet Care Emergency Hospital (unless you specify otherwise). Please note dogs play with their mouth and their paws. That fun can lead to scratches and abrasions.

We understand that needing to cancel a reservation happens. Life gets busy and plans can change unexpectedly. To help ensure we are able to fill the open spot, we ask for advanced notice on cancellations for Daycare or Day Stay reservations.

Please note: This cancelation policy is meant to allow us to be flexible for the odds and ends life throws at us (flat tire, sickness, etc.). It is not meant to accommodate multiple cancelations from the same family.
Ex. Client scheduling multiple days per week of Daycare services and canceling each week. This policy is meant for one-time situations.

48 Hours+: If you need to cancel your reservation more than 48 hours in advance, no charges will be assessed.

Less than 48-hour Cancellation Notice: Cancelations with less than a 48-hour notice, will receive a $15 cancelation fee. Canceling on short notice does not allow adequate time to fill the open spot with someone else. Canceling two days in advance gives us the entire next day to fill the space.
For example, if you have a reservation set for Friday you will need to cancel by Wednesday to avoid cancellation fees.

Same-Day or No-Show Cancellation: Cancelations on the day of will be charged the full charge of $30. If the client has daycare punches, one day will be deducted from their package.

Multiple Dog Households: Cancellation fees will apply for both sibling dogs who attend on the same day. Please note if you’re canceling for multiple dogs through our online portal, each reservation will need to be canceled individually.

What about weather cancelations?
We are open rain, shine, or snow! Because we have many clients who rely on us during all kinds of weather (nurses, doctors, city workers..) we are staffed and open regardless of weather conditions. Winter storms are typically predicated several days in advance. If you are worried about winter weather and your ability to get to your appointment, be cautious and cancel in advance. This will allow you to avoid cancelation fees and to allow us to best staff during winter situations.

What about personal or sickness cancelations?
Although we empathize, we do require a 48-hour notice. With adequate notice, we can work to fill the open spot. With less than a 48-hour notice, filling the reservation or adjusting staffing is difficult.

We request all cancellations be made 48 hours in advance. We require one week's notice if your reservation is scheduled over a holiday. You will lose the security deposit for cancellations made outside the allotted time frame.

What about weather cancelations?
We are open rain, shine, or snow! Because we have many clients who rely on us during all kinds of weather (nurses, doctors, city workers..) we are staffed and open regardless of weather conditions. Winter storms are typically predicated several days in advance. If you are worried about winter weather and your ability to get to your appointment, be cautious and cancel in advance. This will allow you to avoid cancelation fees and to allow us to best staff during winter situations.

What about personal or sickness cancelations?
Although we empathize, we do require a 48-hour notice. With adequate notice, we can work to fill the open spot. With less than a 48-hour notice, filling the reservation or adjusting staffing is difficult.

Tours are highly encouraged! Come and see the luxury and love that your pet will experience when staying with us. Although we give tours during all lobby hours we encourage you to consider coming when our lobby isn't at its busy so we can give you our full attention. Here are some great times to consider coming:
Monday-Friday: 11am-3pm
Saturday: 12pm-3pm
Sunday: 1pm-2pm

We also have amazing tour videos online:
Overnight Stays

Day Options

We proudly offer a 10% discount for all past and present military members.

Dogs of Sanford and Avera employees receive a special treat. Show us your employee ID at check-in and you may pick between a free bedtime treat, peanut butter Kong at lunch, or one-on-one cuddle time for your dog.

Have more than one dog? Dogs from the same family, sharing the same room, qualify for a 15% discount on the 2nd dog.